The Pokies 114 – Rules & Terms of Use

Welcome to the official Rules & Terms page for The Pokies 114. This page explains, in clear and practical terms, how our gaming platform operates, what we expect from players, and how we handle deposits, withdrawals, bonuses, identity verification and disputes. We tested the platform thoroughly and our results show consistent application of these rules across devices and payment methods. Please read the whole page before you register or play.

General Information

The Pokies 114 is operated by a company registered under the given corporate registration details and operating since 2021 from Costa Rica. We operate under gaming regulations consistent with PAGCOR guidance and industry best practice. These Rules apply to the use of The Pokies 114 via desktop, mobile or other internet-enabled devices.

By registering an account you confirm that you have read, understood and accept these Rules. These terms are legally binding between you, the player, and us, the operator of The Pokies 114.

Why these Rules matter (our perspective)

We tested typical user journeys including account creation, deposit, wagering with and without bonuses, and withdrawal. Our results show that following the Rules reduces delays and helps you receive payouts faster. We also found that providing clear ID documentation and accurate contact details significantly speeds up KYC checks and prevents account holds.

Key Definitions

• Player — any person who registers and uses The Pokies 114 platform.
• Operator — The Pokies 114 and its authorised representatives who manage the platform.
• KYC — Know Your Customer procedures used to verify identity and prevent fraud.
• Bonus — any freeplay, deposit match, or promotional credit offered to a Player subject to wagering requirements.
• Wagering requirement — the number of times a deposit or bonus must be staked before a withdrawal can be made.

Account Eligibility and Opening an Account

To open an account on The Pokies 114 you must meet these minimum requirements. We tested account registration flows and they reflect the following strict checks.

1. You must be of legal gambling age in your jurisdiction of residence. If your jurisdiction prohibits online gambling you must not register or use the platform.
2. Your account must be registered in your real name and with correct personal details including date of birth, email and telephone number.
3. We may request documents to verify identity and address (KYC). You must provide accurate and verifiable documents when asked.
4. Only one account per person is permitted unless expressly authorised by us. Creating duplicate accounts to exploit promotions or bonuses may result in suspension and forfeiture of funds.
5. Accounts must be used for personal entertainment only and not for professional or commercial gambling.

Responsible Gambling

We take responsible gambling seriously. Our systems are designed to detect problematic patterns and our customer support team is trained to assist. If you, or someone you know, needs help managing gambling behaviour, stop playing immediately and contact support for self-exclusion options.

Prohibited Behaviour

The following are strictly prohibited and will lead to account suspension, cancellation of winnings and potential legal action:

• Collusion with other players, use of bots, or any form of automated gameplay.
• Using multiple accounts to abuse bonuses or promotions.
• Using false identities or forged documents for registration or KYC.
• Manipulating games, exploiting software malfunctions or deliberately interfering with game outcomes.
• Using another person's payment instrument without explicit authorisation.

Bonuses and Promotions

Bonuses make play more exciting but they come with conditions. From our tests and experience, the most common reasons bonus payouts are delayed or voided are incorrect play methods or undisclosed duplicate accounts. Below are our standard principles regarding bonuses:

1. Bonuses are subject to terms and wagering requirements. We reserve the right to cancel or modify any bonus at our discretion.
2. Only one account may be used to benefit from a particular bonus unless stated otherwise in the promotion terms.
3. If a bonus or promotion specifies eligible games, wagering on ineligible games may void the bonus and any winnings derived from it.
4. Using sure-bet or risk-free strategies to meet wagering requirements is considered abuse and will result in cancellation of the bonus and associated winnings.
5. We may void bonuses if we suspect the account has engaged in bonus abuse. Our investigations are thorough and evidence-based.

Deposits

We support a range of payment methods. Our testing shows that most deposits appear in the player account quickly once the payment provider confirms the transaction.

Wagering Requirements — Playthrough

To comply with anti-money laundering obligations and ensure fair play we apply playthrough requirements on deposits and some payment instruments. Based on our platform tests the common rules are:

• PayID and similar verified bank methods typically require a 1x playthrough before a withdrawal is authorised.
• Credit/Debit Card deposits commonly require a 3x playthrough before initiating a withdrawal.

These playthrough multipliers are applied to the deposited amount and ensure funds have been used on the platform before payout. Specific promotions may have additional wagering conditions which will be stated in the promotion terms.

Withdrawals

We aim to process withdrawals promptly. From our tests and experience, the following outlines how withdrawals are handled and expected timelines.

1. Withdrawal requests are processed after successful completion of any required playthrough and KYC checks.
2. Processing times vary by payment method and may depend on the banking system of the recipient. Once we release funds, the timing is outside our direct control.
3. If a withdrawal is rejected or returned by your financial institution we will contact you and provide alternative options or guidance.
4. We do not charge withdrawal fees, however your bank or intermediary payment provider may impose fees.
5. We reserve the right to hold or delay withdrawals if we require further verification or if we detect suspicious activity. Such holds are investigative and intended to protect players and the platform.

Identity Verification (KYC)

KYC checks are a normal and necessary part of operating a secure gaming platform and complying with relevant laws. We tested our KYC process and found that providing clear documents on the first request results in faster approvals and releases of funds.

Game Malfunctions and Errors

Occasionally, technical issues may affect gameplay. Our testing revealed robust incident reporting and logs that help resolve most issues quickly. If a game malfunction affects play or funds we will investigate with our software partners and determine an appropriate remedy.

Players must not attempt to exploit malfunctions. Abusing a known or suspected malfunction may result in forfeiture of funds and account suspension.

Security and Data Protection

We maintain industry-standard security measures to protect player data and accounts. Encryption, secure servers and access controls are applied to safeguard personal and financial information. We are committed to complying with applicable data protection requirements and will only use your data as described in our Privacy Policy.

Suspension, Breaches and Account Termination

If we suspect a breach of these Rules we may, at our discretion, do any of the following:

• Temporarily suspend the account while we investigate.
• Withhold funds for the time required to verify transactions and identity.
• Cancel bets, void bonuses and, in severe cases, close the account permanently.

We will inform you of the outcome of our investigations where possible. Serious breaches, including fraud or criminal acts, may be referred to the appropriate authorities.

Changes to Rules and Service

We reserve the right to update or amend these Rules to reflect changes in law, regulation or business practice. Significant changes will be communicated via the platform and, where applicable, by email. Continued use of the platform after changes are posted constitutes acceptance of the updated Rules.

Jurisdiction and Governing Law

The Pokies 114 operates under the licensing and regulatory framework applicable to our business operations. Disputes arising from use of the platform will be handled under the jurisdiction and legal framework specified in our full Terms and Conditions. Where applicable, we will cooperate with regulators and law enforcement to resolve disputes and investigate breaches.

Dispute Resolution — Our Practical Approach

We aim to resolve disputes promptly and fairly. From our direct testing of customer support interactions, the following steps provide the fastest resolution:

1. Contact Customer Support with a clear description and supporting screenshots or documents.
2. Accept and respond to requests for documentation to assist the investigation.
3. If you are not satisfied with the initial outcome, request escalation to a senior support team or the complaints department.
4. As a final step, unresolved disputes may be referred to the relevant gaming regulator or an independent dispute resolution body as specified in the Terms.

Practical Tips from Our Tests

Based on hands-on testing of The Pokies 114 platform we recommend the following to minimise delays and ensure a smooth experience:

• Register with your full legal name and a valid email and phone number.
• Upload clear identification documents at account creation if possible to speed up KYC checks later.
• Use payment methods in your own name and maintain consistent banking details to avoid returns or holds.
• Read bonus terms carefully and avoid schemes or strategies that artificially meet wagering requirements.
• If a game behaves unexpectedly, stop playing and report the issue immediately to support rather than attempting to benefit from it.

Quick Rules Summary Table

Contact and Support

If you require help or clarification about any rule on this page contact our customer support team via the channels listed on the site. When contacting support include your account ID, a clear description of the issue and any supporting evidence. Our results show that well-documented requests get resolved faster.

Final Notes and Our Commitment

The Pokies 114 is committed to a fair, transparent and secure gaming environment. We constantly review our systems and rules to make sure they reflect regulatory standards and player expectations. We test processes frequently and use those findings to improve service and clarity.

By continuing to use The Pokies 114 you acknowledge these Rules and consent to the practices described here and in our full Terms and Conditions and Privacy Policy.

Last updated: the date shown on the platform. We encourage you to check this Rules page regularly for updates and to consult the full Terms and Conditions for complete legal details.